Guest Experience 









We understand the significance of guest-centric strategies in the hospitality industry, and that is why we strive to enhance every aspect of the guest experience. 

Our comprehensive approach focuses on collaboration with hotel management teams to create memorable stays that foster loyalty and positive reviews.

What we offer

Contactless Service Solutions For A Smooth Experience

In today's hospitality landscape, prioritizing guest safety and comfort is paramount. That’s why we implement contactless service solutions, including:

  • Contactless Check-In/Check-Out: Guests can bypass traditional check-in lines, allowing for a smooth arrival and departure process.

  • In-Room Dining: Our contactless dining options enable guests to order meals directly from their rooms without physical interaction, enhancing convenience and safety.

Exceptional Engagement With Personalized Guest Experience Journey

SHMG meticulously maps the guest journey from pre-arrival to post-stay, identifying critical touchpoints where exceptional service can be delivered. This strategic approach includes:

  • Hiring the right staff 

  • Understanding our customers needs and wants and promoting a "Can do" attitude in our service culture 

  • Adopt the right technology stack to enhance the guest experience in the most cost effective way 

  • Culinary is the "Big Story" in our hotels. Curating memorable culinary experiences is a key strategy in growing our customer base and loyalty

High-End Culinary Experiences

SHMG is dedicated to creating unique dining experiences that elevate the overall guest experience. Our culinary strategy involves:

  • Collaboration with Renowned Chefs: Partnering with top chefs and restaurateurs to curate exceptional menus that delight guests.

  • Showcasing Local Flavors: Crafting dishes that highlight regional ingredients and culinary traditions, providing guests with a taste of the locale.

Memorable Dining Spaces With Great Ambiance & Design

Creating inviting and memorable dining environments is essential to enhancing the guest experience. Our design philosophy incorporates:

  • Sustainable Materials: We use locally sourced and environmentally friendly materials to create aesthetically pleasing spaces that reflect our commitment to sustainability.

  • Inviting Atmospheres: Designing dining areas that encourage relaxation and enjoyment, making every meal a special occasion.

Exceptional Food, Beverage, and Culinary Management

Our expertise extends to developing signature and casual dining concepts that cater to diverse guest preferences. Key aspects of our culinary management include:

  • Menu Engineering: Optimizing taste, presentation, and profitability to create dishes that resonate with guests while ensuring financial viability.

Kitchen Layout Consultation: Advising on the design and equipment selection for kitchens to enhance operational efficiency and guest satisfaction.