Design and Technical Services




Our holistic approach to design and technical consulting emphasises collaboration with hotel owners, operators, and design teams to create spaces that are not only efficient but also visually appealing. 

A well-designed environment helps enhance guest experience while optimising operational workflows.

What we offer

Consultation and Planning To Align Design With Brand Identity

Our process begins with initial consultations to understand the vision and operational needs of the client. 

  • We work closely with stakeholders to develop design concepts that align with the brand identity and market positioning, ensuring that every aspect of the design reflects the unique character of the property. This includes:

    • Establishing a collaborative environment with stakeholders for effective communication.

    • Conduct market research to identify trends that influence design decisions.

    • Create mood boards and visual presentations to illustrate design concepts.

    • Ensure that design solutions are adaptable to future brand evolution.

Optimum Space Utilisation With Room Matrix Optimization

We provide expert advice on optimising the room matrix and functional area planning (FAP) to enhance operational efficiency. 

Our designs prioritise guest comfort while maximising revenue potential, ensuring that the space is utilised effectively. This is further enabled by:

  • Analysing guest flow and usage patterns to inform design decisions.

  • Recommend flexible room configurations to accommodate diverse guest needs.

  • Incorporating multifunctional spaces that can adapt to various events and activities.

  • Utilising space planning software for accurate visualisation and planning.

Increasing Efficiency With Technology Integration

Our team offers consultation to select the right technology stacks improving operational efficiencies. This is enabled by implementing smart technologies that enhance guest experiences, ensuring that properties remain competitive in a rapidly evolving market. This also includes:

  • Assessment of the current technology landscape to identify gaps and opportunities.

  • Integrating solutions that streamline operations across departments.

  • Training and support for staff to maximise technology adoption.

  • Staying updated on emerging technologies to continuously enhance guest services.

Ensure Sustainability By Incorporating Eco-friendly Designs

At SHMG, we are committed to sustainable design practices that align with environmental and social governance (ESG) principles. That’s why we incorporate eco-friendly materials and practices into our design plans, promoting sustainability in the hospitality sector. We also,

  • Conduct sustainability assessments to identify areas for improvement.

  • Source materials from suppliers who prioritise sustainable practices.

  • Design energy-efficient systems to reduce the environmental footprint.

  • Educate stakeholders on the benefits of sustainable design for long-term value.

Maintain Standards With Quality Assurance and Commissioning Service

We oversee the commissioning process to ensure that all systems function as intended. Our quality assurance checks during and after the implementation phase guarantee that the highest standards are maintained throughout the project lifecycle. This is further supported by:

  • Developing a comprehensive checklist for quality assurance assessments.

  • Scheduling regular site inspections to monitor progress and compliance.

  • Facilitating communication between contractors and stakeholders to resolve issues promptly.

  • Implementing feedback loops to gather insights for continuous improvement.